Privacy and cookies policy
At Woodlands Bodyshop and Woodland Autos we take extra care regarding the storage of personal and sensitive data. The 2018 GDPR which takes effect from the 25th May 2018. Article 5 of the GDPR “requires that Personal Data is retained for no longer than it is necessary for the purpose for which it was processed”.
We only retain your data for our legal and regulatory obligations.
Below we have detailed information of how we use and protect your data.
Who is the Data Controller?
The Data Controller is Rob Denham – Woodlands Bodyshop Manager.
What is Personal and sensitive data?
Personal data is data which can be used to identify you. This could include your name, address, email address and telephone number etc.
Where will you store my data?
Any details we hold will be stored on our own internal electronic database system, for which we also hold securely stored hard copies.
We “back up” our invoice and estimate copies to a secure cloud storage system based in the EU as required by the GDPR act.
How will you use my data?
We will only use your data to support our legal obligations.
We do not use your information for marketing purposes and do not share your data with any organisations for marketing purposes. We do not sell your information to any other organisations.
We will never share your information with anyone unless we have your permission or are required to do so by law.
How long do we retain the information we hold on you?
Article 5 of the GDPR “requires that Personal Data is retained for no longer than it is necessary for the purpose for which it was processed”.
We only keep invoice associated information for no longer than we are required to do so by law, after which time the information is securely disposed.
Copies of Estimates and Vehicle Appraisals, where the work has not been carried out or a vehicle not purchased are kept for a period of 12 months. This time period gives reasonable time for us to have a copy of the estimates and prices we have offered for specific work or goods, allowing a customer to contact us in relation to a particular estimate.
Should you wish us to destroy your estimate or vehicle appraisal records, please email us at: info@woodlandsbodyshop.co.uk and we shall respond accordingly.
What rights do you have to your personal data?
- Right of access – you have the right to request a copy of the information that we hold about you.
- Right of rectification – you have the right to correct data that we hold about you that is inaccurate or incomplete.
- Right to be forgotten – in certain circumstances you can ask for the data we hold about you to be erased from our records.
- Right to restriction of process – where certain conditions apply, you have the right to restrict the processing.
- Right of portability – you have the right to have the data we hold about you transferred to another organisation.
- Right to object – you have the right to object to certain types of processing, such as direct marketing.
- Right to object to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly effects you.
- Right to judicial review – if we refuse your request under the rights of access, we will provide you with a reason why and you have the right to complain.
You have a right to ask for a copy of the information we hold about you and correct any inaccuracies. Under the General Data Protection Regulation 2018, we are required to respond to your request within 40 days.
If you would like a copy of the information we hold about you, please email info@woodlandsbodyshop.co.uk.
CookiesAbout cookies
A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.
Cookies that we use
We use cookies for the following purposes:
- analysis – we use cookies to help us to analyse the use and performance of our website and services; and
- cookie consent – we use cookies to store your preferences in relation to the use of cookies more generally.
Cookies used by our service providers
Our service providers use cookies and those cookies may be stored on your computer when you visit our website.
We use Google Analytics to analyse the use of our website. Google Analytics gathers information about website use by means of cookies. The information gathered relating to our website is used to create reports about the use of our website. Google’s privacy policy is available at: https://www.google.com/policies/privacy/.
Managing cookies
Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links:
(a) https://support.google.com/chrome/answer/95647?hl=en (Chrome);
(b) https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences (Firefox);
(c) http://www.opera.com/help/tutorials/security/cookies/ (Opera);
(d) https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies (Internet Explorer);
(e) https://support.apple.com/kb/PH21411 (Safari); and
(f) https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy (Edge).
Blocking all cookies will have a negative impact upon the usability of many websites.
If you block cookies, you may not be able to use all the features on our website.
